Server Tip Tracker (“we”, “our”, or “us”) is designed for tipped and hourly workers who want clear insight into their earnings. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to the Server Tip Tracker mobile app and any related pages that link to this policy.
1. Information We Collect
We collect only the information needed to help you track and analyze your earnings and to keep the app running reliably.
1.1 Information you enter
- Shift entries: Tips, hours worked, hourly wages, dates, and optional notes you enter into the app.
- Employers and roles: Company names, locations, and job titles you add to organize your shifts.
- App settings: Preferences such as date ranges, filters, and display options.
Your shift records and app settings are stored on your device. Analytics and subscription records are separately processed by the service providers described below, including the legacy data described in section 4.
1.2 Analytics and subscription information
We use Mixpanel and Superwall to understand app use, personalize app and paywall experiences, and manage subscriptions. These services receive persistent app/device identifiers, app and device information, feature and onboarding interactions, activity counts, and purchase/subscription information. Records can be linked to the same identifier and are not necessarily anonymous. Superwall processes IP-derived approximate location, including city, region and country. The app does not request GPS location. Version 5.8 disables Mixpanel’s IP-based geolocation.
1.3 Communication with us
If you contact us by email or other channels, we may collect your name, email address, and the content of your message so we can respond and keep a record of support requests.
2. How We Use Information
We use the information described above for the following purposes:
- To provide the core app experience: Calculate earnings totals, averages, and trends; display insights across dates, weekdays, employers, and roles; and show summaries and reports on your device.
- To improve and personalize the app: Analyze usage, identify problems, evaluate product and paywall changes, personalize experiences, and support subscription functionality.
- To provide support: Respond to your questions, troubleshoot issues, and maintain records of support interactions.
- To comply with legal obligations: Where applicable, comply with law, regulation, or valid legal process.
3. Data Storage and Retention
- On-device storage: Your shift records and app settings are stored on your device. Analytics and subscription records are separately processed by the service providers described below, including the legacy data described in section 4.
- Backups: If you choose to back up your device (for example, using iCloud, Google, or another backup provider), those services may store a copy of your app data. Their terms and privacy policies apply to those backups.
- Retention: Local app data remains on your device until you delete it or uninstall the app, subject to any device backups. Updating, resetting or uninstalling the app does not delete analytics and subscription records already stored by our service providers. Support emails and related records may be kept as long as needed to provide support and maintain business records, unless you reasonably request deletion where applicable law allows.
4. Analytics and Third-Party Services
Mixpanel and Superwall process analytics and subscription information on our behalf. We do not use this information for cross-company advertising tracking or share it with data brokers.
Version 5.8 removes detailed financial and free-text fields from newly generated analytics, including tip amounts, hours, derived earnings, employer/role names, tags, notes and written survey answers. Earlier versions sent these details to analytics services. Previously queued records can still be transmitted after updating, and the update does not delete historical provider records. Older installed versions continue their earlier behavior until updated.
5. Sharing of Information
We do not sell or rent your personal data. We share information only in limited situations:
- Service providers: With trusted providers who perform services on our behalf (such as analytics, crash reporting, or email hosting), and only to the extent reasonably necessary for them to provide those services.
- Legal and safety: If we believe disclosure is reasonably necessary to comply with law, regulation, legal process, or governmental request; to enforce our terms; or to protect the rights, property, or safety of our users or others.
- Business transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy or a successor policy that offers similar protections.
6. Security
We rely on the security model of your device’s operating system (such as Apple’s iOS) for local data storage. You can help protect your data by using a secure device passcode and enabling features like device encryption and automatic backups.
If you contact support, emails are transmitted using standard encryption in transit (such as TLS). We take reasonable steps to protect any information we receive, but no method of transmission or storage is completely secure.
7. Your Rights and Choices
- Manage your data in the app: You can edit or delete shift entries, employers, and notes directly in the app.
- Export (if available): If the app includes an export feature, you can use it to obtain a copy of your data for your own records.
- Contact us: For questions about your data or to request access or deletion, contact admin@brightwoodapps.com. Deleting records inside the app affects local records; provider-held analytics and subscription records are handled separately.
8. Children’s Privacy
Server Tip Tracker is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time, for example to reflect new features, services, or legal requirements. When we do, we will update the “Last updated” date at the top of this page. In some cases, we may provide additional notice (such as a notice in the app) or seek your consent where required by law.
If we introduce new features that require sending more of your data to our servers (for example, optional cloud backup or account-based sync), we will update this policy to explain what is collected and how it is used before those features launch or as required by applicable law.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at admin@brightwoodapps.com.